The on-boarding process of Acme's* PSA tool has been a problem for new users for EIGHT years. Users are terminating before they are even able find the value in the product.
- Time Consuming
The product and setup is not intuitive. Users are not sure how much of the on-boarding requirements they have finished or how much is remaining.
ConfusingBecause the product is not intuitive the users need documentation to further educate themselves. The methods in which documentation is provided is not pleasant.